Delivery & lead times
Last updated 1 October 2026
How delivery works
Hearthora sells products supplied by independent UK furniture and homeware suppliers. When you order, we pass your order to the supplier, who dispatches it directly to your address. We remain responsible for your order from payment to delivery.
Where we deliver
We deliver to UK mainland addresses only. We can't currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly or the Channel Islands. Contact us before ordering and we'll tell you if a quote is possible. If you place an order to an address we can't reach, we'll cancel it and refund you in full.
Delivery charges
You pay one delivery charge per order. It is shown in your basket and at checkout before you pay.
Lead times
The lead time for each product is shown on its product page, in your basket and at checkout. Each piece is dispatched by its own supplier, so items in one order may arrive on different days.
Arranging your delivery
Before dispatch, we email you to confirm the delivery date. Large items are delivered to your front door. If you need an item carried into a room or upstairs, contact us before ordering and we'll confirm whether this is possible. Please measure doorways, stairs and lifts before ordering.
Delays
If your delivery is going to be later than the lead time shown, we'll tell you as soon as we know. If we don't deliver within 30 days of the agreed date, you can cancel your order and receive a full refund, including delivery.
If something arrives damaged
Please check your order on delivery and tell us about any transit damage as soon as you can, ideally within 48 hours, with photos. This helps us resolve it quickly with the supplier. It doesn't affect your legal rights. See faulty items.