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Last updated 1 October 2026

We reply to every message within one working day, Monday to Saturday, 9:00–18:00 (UK time). For a quick question, use .

Emailconcierge@hearthora.co.ukOrders, products, delivery and returns

Registered officeFASHNETIC LTDOffice 1901, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United KingdomCompany number 16108319

Our registered office is an administrative address only. It isn't a showroom, and returns can't be sent there.

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Email us with your order number. We'll acknowledge your complaint within two working days and aim to resolve it within 14 days.