Frequently Asked Questions

How long does delivery take?
We offer free shipping on orders over £500. Standard delivery is 5-7 business days within the UK. Express delivery options are available at checkout.

What is your returns policy?
We offer a 30-day returns policy on all items in original condition. Returns shipping is free for orders over £500. Please refer to our full Refund Policy for complete details.

Do you offer international shipping?
Currently, we ship to the UK, EU, and selected international locations. Check our Shipping Policy page for your specific location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment methods.

Are your products guaranteed?
Yes, all our premium furniture comes with a quality guarantee. We stand behind every product we offer.

How do I care for my furniture?
Each product includes care instructions. We recommend visiting our Blog section for detailed care guides for specific item types.

Can I modify my order after placing it?
Please contact us immediately at info@hearthora.co.uk or call 07377679995. We may be able to modify orders within 24 hours of purchase.

Do you offer bulk discounts?
For bulk orders, please contact our customer service team for special pricing.

How do I contact customer support?
You can reach us via our Contact page, email at info@hearthora.co.uk, or phone at 07377679995. Our team is here to help!